Reimbursement policy

Our policy is 60 days. If 60 days have passed since the reception of the product, we cannot offer you a refund or an exchange unfortunately.

If, during the week, you change your mind within 24 hours of your order, we reimburse you directly.

We do not deal with orders only 24 hours after they have been placed in order to be able to modify the errors and changes of customer reviews. After this period placed, if the order has been processed, we will no longer be able to reimburse you as part of a change of opinion before the product is delivered, received and returned to the press release.

To benefit from a return to your order, your article must absolutely be unused and in the same state where you have received it. It must also be in the original packaging in order to be returned at your expense to the address that we will communicate to you.

In order to make a return, we will check that it is your order via your order number and/or any information used when you have placed your order. This will certainly be your email address.

In order for your return to be validated, there are two possibilities. We accuse of the package at the return address that we have communicated to you or you send us via scan or photo proof that the return was made to the communicated address. In the first case, the shipment should not be sent to the manufacturer's address. In the second case, a postal receipt or a shipping ticket may be accepted.

We may ask you to wait good reception rather than send us proof that the return has been made. Because as part of a refund request, an inspection of the package may be necessary. This inspection will take place before we reimbursement in the event that there is a refund.

If you receive an item and you say that this item is in poor condition and you want a refund but that you refuse to send a photo of the item you have received, you will obviously be asked to send the item to a specific address so that the item of your order can be inspected.

Once the package will be received, it is only after inspection that the refund will be made (or not). Indeed, after inspection we can realize that the article is in good condition. And we will tell you via a photo and/or video and in this case, we will refuse refund.

This may seem excessive as a procedure. However, some people have been dishonest and based on past experience, we can no longer believe our interlocutors. We are sorry and know that we make sure to do the best for each return case and for each refund request.

During any refund, a sum of € 2 will be deducted by order. This is to fill the costs generated by the platforms and payment processors.

In the case of refund, when we have received and inspected the item returned, we will send you an email to confirm that we have received it. We will then also inform you of our decision with regard to the approval or rejection of your refund request.

If your refund request is approved, it will be processed and a credit will be automatically applied to your credit card or to the original payment method within a certain period. This period does not depend on us. And we will notify you as soon as the reimbursement procedure is launched on our side.

If the refund is late or absent, consult your bank account first. Contact only the entity issuing your credit card. Indeed, a delay before your refund is officially displayed is possible.

Subsequently, contact your bank. Indeed, a necessary processing period before a reimbursement is displayed.

After these two steps, in case you have still not received your refund, please send an email to info@figurine-addict.fr The customer service team will ask you if you have carried out both steps. If this is the case, the customer service team will have checked in the given base.

We are sorry to ask for these steps but we want to provide the maximum attention to your requests. And we waste a lot of time when demand is not preceded by certain steps. We want to allocate maximum attention provided to requests received.

In the case of items sold, if there is a refund, the refund will be made on the price of the Sulted item and therefore paid by the Customer and not at the price during normal period.

In the context of exchanges, we replace an article only in case if it is defective or damaged. If this is this case, you want to exchange it for the same article, send us an email to info@figurine-addict.fr

As part of gifts, the article you wish to return, if you have been sent to you directly, you will receive a gift of a value equal to that of your return. Again, it is only when we have received the article, a gift voucher will be sent to you by email.

If the item was not identified as a gift when purchasing, or if the gift of the gift preferred to receive the item first to offer it later, we will send a refund to the gift buyer and the latter will know that you have returned the item.

For returns, you will pay you to pay your own shipping costs. These shipping costs are not refundable and if you receive a refund, the return costs will be deducted from it.

Depending on where you live, the delay to receive your exchange product can obviously vary.

If you send an item of value equal to 30 € or more, consider using a delivery service that allows you to follow the shipment or ensure delivery. Indeed, we do not guarantee that we will receive the article you turn to us.